Privacy Policy
Tetratide Labs ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, place an order, or contact us. This may include:
- Full name and contact details (email, phone number, address)
- Payment and billing information
- Professional or research affiliation (where applicable for laboratory supply compliance)
2. Purpose of Processing
Your information is processed for specific, explicitly defined, and lawful purposes, including fulfilling and managing orders, complying with South African regulatory requirements, and responding to enquiries.
3. Data Security
We implement appropriate technical and organizational measures to secure your personal information against unauthorized access, loss, or destruction. We use industry-standard encryption to protect sensitive data.
4. Disclosure to Third Parties
We do not sell or trade your personal information. We may share data with trusted third-party service providers (such as courier services) solely to facilitate business operations, compliant with POPIA requirements.
5. Your Rights Under POPIA
- Access the personal information we hold about you.
- Request correction or deletion of data.
- Object to processing for direct marketing.
- Withdraw consent at any time.
For any questions, contact our Information Officer at admin@tetratidelabs.co.za. Tetratide Labs reserves the right to update this policy to reflect changes in legislation.